Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Guest Service Agent/Front Desk at our Holiday Inn Express located at 6055 Richmond Hwy Alexandria, VA 22303. (Room Count:86)

Successful Candidate will be able to :

• Have open availability to work weekdays, weekends, and holidays.

• Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

• IHG experience

• Must possess excellent public relations skills and warm and friendly attitude

Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. 

Job Duties

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.

• Coordinates the delivery of guest services by other hotel departments and outside businesses.

• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.

• Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.

• Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.

• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register.

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.

• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.

• Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.

• Maintains procedures for credit control and handling of financial transactions.

• Maintains procedures for security of monies, guest security and emergency procedures.

• Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.

• Performs other assignments as requested.

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.

• Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

• Transfers charges and deposits to master accounts.

• Closes necessary accounts at month end.

• Prepares final reports of all daily revenue summaries.

• Posts all room and tax revenues and late charges.

• Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

• Operates and/or understands in-house computer systems.

• Maintains positive communication with accounting department.

• Follows all company policies and procedures as outlined in Policy Manual.

• Is skilled in and responsible for Life Safety Procedures and equipment.

• Participates (at some properties) in MOD schedule.

• Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Breakfast Attendant at our Holiday Inn Express located at 6055 Richmond Highway Alexandria VA. (Room Count: 86)

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to :

• Previous food and beverage prep and service experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

• Must possess excellent public relations skills and warm and friendly attitude

• Food Handlers Certification/Training preferred

Summary

Responsible for providing a safe and memorable food and beverage experience for our guests.

Job Duties

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorder supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuums carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

Additional Skills:  

• Ability to complete and pass a state or nationally recognized food safety program.

• Ability to communicate effectively, both written and oral.

• Ability to read and understand packaging labels, preparation instructions, manuals.

• Walking and Standing: 95% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Stretching: 50% Occasionally

• Lifting, Push/Pull: 40 lbs 50%

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled